legal
Privacy Policy
Effective date: September 4, 2026 Last updated: September 4, 2026
Overview
Twin Partners LLC DBA Twin Partners LLC ("Twin Partners," "we," "us," or "our") provides backend operations, systems design, and client-journey consulting for wellness, coaching, and service-based businesses. This policy explains what information we collect when you visit our website, book a Client Journey Review, or work with us as a client — and how that information is used, shared, and protected.
By using our site or booking a session with us, you agree to the practices described here. If you don't agree, please don't submit information to us or use the site.
Information we collect
We collect information in three ways: what you give us directly, what's collected automatically as you browse, and what we receive from the tools we use to run our business.
Information you provide
Contact details — name, email address, phone number, business name
Booking details submitted through our scheduling tool for a Client Journey Review
Information shared during discovery calls, strategy sessions, or in the course of a client engagement — for example, details about your business operations, tools, and client workflows
Messages you send us by email or through the site
Information collected automatically
Device and browser type, IP address, and general location
Pages visited, time on site, and referring links
Interactions with emails we send, such as opens and link clicks
Information from third parties
We may receive limited information from scheduling, payment, and email platforms we use to operate (see How we share information), such as confirmation that a payment or booking was completed.
How we use information
To respond to inquiries and schedule a Client Journey Review
To scope proposals and deliver the Freedom Backend build for clients
To operate, maintain, and improve our website and internal systems
To send scheduling confirmations, project updates, and — where you've opted in — occasional insights about backend operations
To understand how visitors use our site so we can improve it
To meet legal, accounting, or contractual obligations
We do not sell your personal information, and we don't use client operational data — the details of your business systems — for anything beyond delivering and improving your engagement with us.
How we share information
We share information only where it's needed to run our business or deliver your engagement:
| Who | Why |
|---|---|
| Scheduling & calendar tools | To book and manage your Client Journey Review or ongoing sessions |
| Email & CRM platforms | To communicate with you and manage the client relationship |
| Payment processors | To process invoices and payments for engagements |
| Systems & automation platforms | Where relevant to building the backend systems your engagement requires |
| Professional advisors | Accountants or legal counsel, where necessary |
We require these providers to handle your information securely and only for the purpose we've engaged them for. We disclose information beyond this list only if required by law, to protect our rights, or with your consent.
Non-sharing Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & tracking
Our website uses cookies and similar technologies to remember preferences, understand site traffic, and measure how people find and use our pages. This includes essential cookies needed for the site to function, and analytics cookies that help us understand visitor behavior in aggregate.
You can control cookies through your browser settings, including blocking or deleting them. Doing so may affect how parts of the site function.
Data retention
We keep personal information only as long as needed for the purposes described in this policy — typically for the duration of our relationship with you, plus a reasonable period afterward for recordkeeping, tax, or legal purposes. Website analytics data is retained in aggregate form and is not used to re-identify individuals beyond a standard retention window set by our analytics provider.
Security
We use reasonable administrative, technical, and organizational safeguards to protect the information we hold, including restricted access to client data and use of reputable, security-vetted platforms for scheduling, communication, and payments. No method of transmission or storage is completely secure, and we can't guarantee absolute security — but we work to minimize risk at every stage of an engagement.
Your rights & choices
Depending on where you're located, you may have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information, subject to legal or contractual retention needs
Opt out of marketing emails at any time, using the unsubscribe link in any email we send
Object to or restrict certain uses of your information
To exercise any of these rights, reach out using the details in Contact us below. We'll respond within a reasonable timeframe.
Children's privacy
Our services are intended for business owners and professionals. We don't knowingly collect information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we'll remove it.
Changes to this policy
We may update this policy from time to time as our practices or legal obligations change. We'll update the "Last updated" date at the top of this page when we do. Continued use of our site or services after changes take effect means you accept the updated policy.
Contact us
If you have questions about this policy or how we handle your information, reach out — we're happy to talk it through.
Twin Partners LLC
Email: [email protected]
We aim to respond to all privacy inquiries within 5 business days.