legal
Terms & Conditions
Effective date: September 4, 2026 Last updated: September 4, 2026
Acceptance of terms
These Terms & Conditions ("Terms") govern your use of the Twin Partners LLC DBA Twin Partners LLC website and any Client Journey Review, proposal, or engagement you enter into with Twin Partners LLC DBA Twin Partners LLC ("Twin Partners," "we," "us," or "our"). By browsing this site, booking a session, or signing a proposal with us, you agree to be bound by these Terms.
Where a signed proposal or statement of work exists for a specific engagement, that document governs the details of the work, timeline, and fees; these Terms apply alongside it as the general framework for our relationship.
Our services
Twin Partners LLC DBA Twin Partners LLC provides backend operations consulting and systems design for coaching, consulting, wellness, and service-based businesses, delivered through our Freedom Backend™ process: Clarify, Simplify, Support, and Expand. The specific scope, deliverables, and timeline for any engagement are defined in a proposal following your Client Journey Review, not on this website.
We reserve the right to decline any prospective engagement, including after a Client Journey Review, at our discretion.
Engagement process
A typical engagement follows this path:
A free, no-obligation 30-minute Client Journey Review
A proposal scoped to what we find, outlining deliverables, timeline, and fees
Upon written or electronic acceptance of the proposal, the Freedom Backend build begins
Short check-ins throughout the build to confirm decisions and client-facing language
No engagement begins, and no fees are owed, until a proposal has been accepted by both parties.
Fees & payment
Pricing is scoped individually after your Client Journey Review, based on the systems your business needs — we don't publish a flat public rate. Fees, payment schedule, and any ongoing support costs are set out in your proposal.
Invoices are due on the schedule stated in your proposal; late payment may pause active work
Fees paid for work already delivered are non-refundable, except as described under the Freedom Guarantee™ below
Any change to scope after a proposal is accepted may result in a revised fee, agreed in writing before the change is made
The Freedom Guarantee™
If the systems we build do not recover at least $3,000 within 90 days of completion, we will continue working through your final contracted month at no additional cost.
This guarantee applies to completed engagements delivered in line with the agreed proposal, and depends on the client implementing and using the systems as designed and providing the check-ins and approvals requested during the build. It does not entitle the client to a cash refund; the remedy is continued work, as described above. Specific qualifying conditions are confirmed in writing as part of your proposal.
Client responsibilities
To deliver the Freedom Backend build effectively, we ask clients to:
Provide timely access to relevant tools, accounts, and information needed for the build
Respond to check-ins and approval requests within a reasonable timeframe
Review and confirm client-facing language and workflows before they go live
Use good faith in describing existing processes, tools, and client data during discovery
Delays in providing access or approvals may extend the project timeline and are not treated as a failure on our part to deliver.
Intellectual property
Upon full payment, clients own the specific workflows, automations, and configurations built for their business as part of an engagement. Twin Partners LLC DBA Twin Partners LLC retains ownership of its general methodology, frameworks (including the Freedom Backend™ process and Freedom Guarantee™), templates, and any proprietary tools used to deliver the work, and may reuse that underlying methodology for other clients.
All content on this website, including copy, design, and branding, is owned by Twin Partners LLC DBA Twin Partners LLC and may not be reproduced without permission.
Confidentiality
We treat information shared with us about your business — operations, client data, tools, and strategy — as confidential, and use it only to deliver and improve your engagement. We expect the same discretion from clients regarding our proprietary methodology and any non-public materials we share during a build. Either party may request a separate mutual non-disclosure agreement for sensitive engagements.
Third-party tools
Our work often involves configuring or integrating with third-party platforms you already use (or that we recommend) — such as CRM, scheduling, email, or automation tools. We are not responsible for the pricing, uptime, policy changes, or security practices of third-party platforms, though we'll flag material risks we're aware of before building on top of them.
SMS Messaging Terms
By opting in to receive SMS messages from Twin Partners LLC DBA Twin Partners LLC, you agree to receive text messages related to our services, including appointment scheduling, Client Journey Reviews, project updates, and other business-related communications.
You can cancel the SMS service at any time. Just text "STOP" to +1 (610) 772-0238. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time and we will start sending SMS messages to you again.
If you need assistance with our messaging program, reply "HELP" for support or contact us directly at [email protected].
Message and data rates may apply. Message frequency may vary depending on your interactions with us, including appointment reminders, service updates, and project communications. For questions about your mobile plan or data plan, please contact your wireless provider.
Carriers are not liable for delayed or undelivered messages.
For information about how we collect, use, and protect your personal information, including mobile information and SMS consent data, please review our Privacy Policy.
Liability & disclaimers
Our services are provided on an "as-is" basis. While we bring meaningful operational and technical expertise to every engagement, we don't guarantee specific business outcomes such as revenue growth or client retention, beyond the specific terms of the Freedom Guarantee™ described above.
To the fullest extent permitted by law, Twin Partners LLC DBA Twin Partners LLC total liability arising from any engagement is limited to the fees paid by the client for that engagement in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages, including lost profits or data, arising from your use of our services or website
Termination
Either party may terminate an active engagement with written notice, subject to the notice period and any wind-down terms stated in the proposal. Fees for work completed up to the termination date remain payable. Twin Partners LLC DBA Twin Partners LLC may pause or terminate an engagement if payment is significantly overdue or if a client is unable to provide access or approvals needed to continue the work.
Governing law
These Terms are governed by the laws of the jurisdiction in which Twin Partners LLC DBA Twin Partners LLC is registered, without regard to conflict-of-law principles. Any dispute arising from these Terms or an engagement will first be addressed through good-faith negotiation between the parties before any other remedy is pursued.
Changes to these terms
We may update these Terms from time to time to reflect changes in how we operate or applicable law. We'll update the "Last updated" date above when we do. Continued use of our site or an active engagement after changes take effect constitutes acceptance of the updated Terms; material changes affecting a signed proposal will be discussed directly with the client.
Contact us
Questions about these Terms, an active proposal, or an engagement? Reach out — we're glad to talk it through.
Twin Partners LLC DBA Twin Partners LLC
Email: [email protected]
We aim to respond to all inquiries within 2 business days.